Momma So Fine: Expand My Territory, Not My Weight

This morning I started reading "The Prayer of Jabez" by Bruce Wilkinson.  Its not my first time reading it.  I just need a refresher on how to increase something besides my ever-growing waste line.

My baby boy is 17 months old so the "baby fat" excuse no longer works.  I’m 5’6" and I weigh – I am so embarrassed to admit this – 176 pounds.  Fortunately, I’ve lost a whole pound since last week.  My other measurements are too embarrassing to post.  But, I will – later.

What I found this morning during my devotion time is my lack of accountability in the weight-loss arena.  For writing, I am in forums, writers groups, and social networks.  For my spiritual development, I attend church, participate in forums, and read my bible.  However, many of the people I deal with accept their current weight so they don’t struggle with shedding a few pounds like I am.

I’ve decided to start a weight loss group called Momma So Fine.  Before I was married, I was a diva.  Now, with 2 kids under 5 in tow it seems I have lost all of my diva-ish qualities.  I’ve traded 3 inch heels for flip-flops; designer purses for backpacks and diaper bags; and, it seems, my body for motherhood.  I’ve got to get it back.

This brings me back to my title.  In the book, Bruce talks about appointments that help you help others.  I truly believe this could be our appointment to help each other.  Let’s be accountability partners.  I’ll make the first step.

My Current Measurements

Weight Chest Right Arm Left Arm Waist Hips Right Thigh Left Thigh
176 38 13 13 35 1/4 43 24 1/2 25 1/8

 

My Current Goal

I figure if I can lose a pound a week, it will only take me about 41 weeks to lose 41 pounds.  Who knows, I may lose it quicker.  But my short term goal is to lose 10 pounds by October 8, 2008.  I know its only 8 weeks but with your help, I know I can lose 10 pounds.  So, how about it?

An Invitation for You

Earlier, I wrote that I had started a group called Momma So Fine. Its true and I would love for you to join me in my quest to get healthier.  If you join the group, you will receive weekly journal topics and customized journal pages.  You will also receive a weekly food log that you can print, fold, and place in your wallet to keep track of what you are consuming.  But most of all, you will get someone – maybe even a group of other women, who can encourage you to stay the course in reaching your desired goal.

You can start by using the box below to join Momma So Fine.  After you join, you will be able to download the 1st weeks Journal Pages.  So, hopefully, soon I’ll see you in a smaller pair of jeans.

If you look into the sidebar, you will see a place to join Momma So Fine.

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5 Steps to Receiving Better Customer Service

Long ago are the days when "service with a smile" and exceeding customer expectations" were more than just tag lines.  The ideals of customer satisfaction and "the client is always right" have taken a backseat to the quick sell, got your money, don’t care if you received or even liked your product business practices, both on-line and in brick and mortar establishments.

You’ve been at ABC Restaurant when the service associate failed to greet or even acknowledge your presence because she was too busy talking to her baby daddy cousin through an annoyingly, cockroach looking Bluetooth headset while texting her BFF about how annoyed she is with all the customers coming in for food.  When she finally greets you its with a blank stare or a flat harsh, "what you want" instead of "how may I help you".

What’s even worse is that when you ask for a manager because they’ve brought your order to you 4 times and its still wrong, he gets an attitude because he was on the phone with his momma.  Fed up, you take the screwed up order and the number to the customer complaint line, which is thrown into the bottom of your purse with the ones from the bank, supermarket, shoes store, and two grocery stores, because your lunch break is almost over.

Stop giving away your money!  Factored into every price for every product you will ever purchase is overhead.  Service is a part of the price so why not demand better service?  Below are 5 things you can do to get better service.

5 Steps to Receiving Better Service

  1. Be Nice and Follow the Golden Rule: Do unto others as you would have them do unto you.  Your aura proceeds you and your voice tone can provoke defensiveness in others.  Pay attention to your facial expressions, make eye contact, and be pleasant when conducting business.
  2. Shop, Pay Bills and Conduct Banking Transactions During Non-Peak Hours.  When I told my girlfriend this she laughed and said, "They get paid to work all day, so they should be nice all day."  That’s true but everyone does not follow step number one which may cause your service representative to still be in defense mode when you reach her counter.  This also prevents you from developing a bad attitude because your wait is not as long as it would be during peak hours.
  3. Make Friends with Associates at Businesses You Frequent.  Following step one will make this step much easier.  If you are nice, Service Sam won’t have the there goes mean Shopper Sue attitude when he sees you.  Since you have already established a good rapport with him, more than likely he will go above and beyond with you so that he won’t have to deal with Shopper Sue.
  4. When Something is Wrong Speak Up.  If you’ve followed steps one and three, this will be a breeze because you’ve already established your self as an ideal customer.  Instead of asking for a manager immediately, try to resolve the problem with the person serving you.  In many cases, this person will acknowledge the error and proceed to rectify it.  If not, then ask for the manager or supervisor.  Usually, this will get your issue resolved.  If so, then stop here.  If not, take the customer complaint line number and use it.
  5. Stop Patronizing Establishments That Don’t Appreciate Your Business. There is an old saying, "Fool me once, shame on you.  Fool me twice, shame on me."  That is the way we should look at service.  If you patronize an establishment and consistently you get poor products or service, find somewhere else to go.  If more of us had this attitude businesses would have to ship up or shut down.

I know these steps places most of the responsibility on the customer.  However, great service starts with what you project.  If you project a good attitude, 9 times out of 10 those around you will follow suit.